FAQ – what might be useful for you to know about the therapy service we provide.

How can I be referred to you?
Feel well therapy
provides services to clients aged15  years and over. If you are looking to self-fund therapy sessions  or have approval from your  health insurers for treatment please contact us directly. Solicitors or employers usually refer clients to us directly.

What happens at the assessment appointment?
Assessment appointments last for 60 minutes during which we will talk about your current difficulties and what has brought you to therapy. We will work together to try and understand how your difficulties have developed and the factors that keep them going. We will start to identify specific goals that you might want to achieve and obstacles that get in the way of you achieving them. We will explain what CBT/EMDR is in more detail and how this might help with your particular problem. If we feel that CBT or EMDR is not the most suitable therapy then we will recommend alternative options. To assist us with your assessment we may ask you to complete a range of assessment questionnaires.

How long do appointment last?
Assessment and therapy sessions last for 60 minutes at the agreed time.

How many therapy sessions will I need?
The number of therapy sessions recommended will depend upon the nature of your difficulties and its severity but this typically ranges from 6 – 20 sessions. Following your assessment we will give you an indication of how many sessions may be recommended taking account of your individual needs and the NICE guidelines for your difficulties.

For all clients we would routinely review treatment at session 6 to make sure that therapy is being helpful and is focused on the goals that we agree together.

What happens if I don’t want to continue with sessions?
You are under no obligation to continue with sessions if you don’t wish to, but we politely ask that you let us know of your decision as soon as possible. If referred by an agency or solicitor we will let them know of your decision.

How much does CBT or therapy sessions cost?
Assessment or therapy sessions lasting for 60 minutes cost £75. Session fees can be paid by cash on the day or bank transfer in advance of sessions. Apologies but we are not able to take card payment at this time.

Solicitors, insurers, private health insurance, employment assistance schemes and employers will be invoiced as per our contract with them which takes account of additional administration fees.

For private health insurance, please provide us with your membership and pre authorisation codes and check any limits and excesses that may apply to your policy.

Will I be charged if I need to cancel or do not attend appointments?

Following an enquiry we will send you are terms and conditions to read over which includes our cancellation policy. When we arrange an assessment appointment these terms and conditions come into effect. This includes the following:

Appointments cancelled within 24hrs of the appointment time will be classed as late cancellations and a fee of £40 will be charged.

Non attendance of sessions will result in the full fee of £75 being applicable. Fees will need to be paid by bank transfer, prior to a further session being arranged .

Please note that some insurance, healthcare policies or agencies will not pay for late cancellation or non attendance of sessions in which case the fee is payable by you.

Do you offer evening or weekend appointments?
We offer a limited number of appointments in the evening but try to accommodate your needs within the daytime offering flexible appointment times. We currently do not offer weekend appointments.

Do you offer home visits?
We can offer home visits in some case, however these can be quite costly to clients as our hourly fee of £75 will apply whilst traveling to and from NR14. Please contact us to discuss this option if you require this.

Is there disabled access to the clinic

Our main clinic is based in Loddon. The premises is wheelchair accessible and has a disabled toilet.

Will the information that I discuss be kept confidential?
All that is discussed in your therapy sessions will be treated as confidential, with the following exceptions: we are required to seek supervision by our professional body (The BABCP) as a means of ensuring good practice, this will involve discussing details of cases with other professionals.  We also have a statutory obligation to break confidentiality under rare circumstances, namely, if we believe that a client is of danger to themselves or to others (under the Mental Health Act, 2001) or if we believe that a child is at actual risk of physical or sexual abuse (The Children Act, Section 47, 1989).

Information stored on computers and in written form is stored in accordance with the Data Protection Act. We are registered with the ICO, the Information Commisioners Office.

Will you write to my GP or employer?
At our assessment appointment we will explain and ask you to sign an information sharing agreement that details who you give permission for me to share information with. We can amend this if necessary during the course of therapy.

We normally have to write assessment, progress and discharge reports to your solicitor or employment assistant scheme if they referred you to us. The information that we will share with them will be on a need to know basis and if there is anything you don’t want us to share with them then we can discuss this.

We routinely send a brief discharge report to your GP, unless you request us not to do so.

What happens if I feel in a crisis?
We are not able to offer a crisis management service to clients. In the event that you feel in crisis then please contact: Your GP if necessary using the out of hours service 111or telephone the Samaritans on 116 123.

Woman sat on mountain top - Feel Well Therapy